Asst. Membership Manager

Company Name:
Koch Davis
This position is responsible to support staffing, training, and performance management. Assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. Assist in participating in membership counselor selection by reviewing applications, interviewing and making hiring recommendations. Assist with training the MC Team to generate leads/new business and delivering personalized, current marketing campaigns in order to effectively communicate to members and prospective members. Support performance management or development aid. Assist or conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals. Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests goals. Create an outstanding member experience; follow up with current members. Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals. Accurately track lead and referral activity using company provided tracking tools. Responsible for being current and effectively communicating all marketing campaigns to members and prospective members. As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check in and prompt attention to their needs. Execute other duties as assigned.
Management experience in sales/service industry. Coaching and motivation ability. In-depth knowledge of sales practices and techniques. General understanding of fitness industry. Ability to work with computers. Must have good interpersonal communication skills. Excellent customer service and strong organizational skills. Cardiopulmonary Resuscitation (CPR) certification required. Demonstrated success in a service-oriented sales environment and experience in fitness membership sales preferred. Ability to work in club office; move about club floors and rooms; lift 45 pounds, access and operate company computer system including document preparation, data entry, and reading reports from a computer data base or e-mail system. Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business.
High School Diploma or GED required. Bachelor Degree preferred.
This is one of the largest privately owned and operated fitness center chain in the world.

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