Customer Service Representative

Company Name:
Robert Half Office Team
Enrollment Team - The temporary enrollment employee will assist in the process of triaging and researching both technical and operational issues, including issues related to enrollment and payment transactions. Ideal candidates will have a track record of reliable, honest work ethic while demonstrating excellent customer service, technical skills, and innovation to help the organization. All information obtained by the Enrollment Associate in the course of the assignment is to be kept strictly confidential. Analyze enrollment issues and troubleshoot enrollment related problems. Assist in analyzing and resolving issues related to outbound and inbound enrollment and payment files. Provide customer service resolution via phone or email and document in writing Assist with identifying trends in enrollment related problems Assist Operations staff in testing and production support by validating premium calculations, tax credit calculations, cost-sharing reduction (CSR) benefit eligibility, and ensuring that plan benefits and network providers are displayed and represented accurately to customers. Other duties as assigned.
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE magazine's list of "World's Most Admired Companies." (March 17, 2014).
Apply for this job now or contact us today at for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04
Functional Role: Administrative - Medical
Country: USA
State: WA
City: Lakewood
Postal Code: 98439
Compensation: $12.00 to $14.00 per hour
Requirements: Advanced Basic Office Skills, Advanced Report Generation, Advanced Records Maintenance, Advanced Proof Reading, Advanced Grammar, Advanced Files, Advanced Customer Service, Advanced MS Excel, Advanced MS Word, Advanced MS Outlook, None, None None.

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